TERMS AND CONDITIONS

Effective Date: 15/02/2026
Business Name: Prime Books NG
Email: primebookstoreng@gmail.com
Website: primebooksng.com

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Prime Books NG website and all purchases made through it.

By accessing this website or placing an order, you agree to be legally bound by these Terms.

If you do not agree, you must discontinue use immediately.

2. Nature of Business

Prime Books NG is an ecommerce platform selling pre-loved (secondhand) books.

Due to the nature of secondhand goods:

• Minor wear, aging, or cosmetic imperfections may be present.
• Condition descriptions are provided in good faith.
• Product images are illustrative and may not capture every minor detail.

3. Eligibility to Use

You must:

• Be at least 18 years old, or
• Use the website under supervision of a legal guardian.

We reserve the right to refuse service to anyone at our discretion where misuse, fraud, or policy violation is suspected.

4. Account Registration

When creating an account, you agree to:

• Provide accurate and complete information.
• Maintain confidentiality of login credentials.
• Accept responsibility for activities under your account.

We may suspend or terminate accounts suspected of fraud or misuse.

5. Orders and Payment

5.1 Order Confirmation

Orders are only confirmed after successful payment verification.

We reserve the right to cancel orders where:

• Payment fails.
• Pricing errors occur.
• Stock becomes unavailable.
• Fraud is suspected.

5.2 Pricing

All prices are listed in Nigerian Naira (₦) unless otherwise stated.

We reserve the right to update pricing without prior notice.

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

• Location
• Courier delays
• Force majeure events

Risk transfers to the customer upon confirmed delivery.

Incorrect address details provided by the customer may result in additional charges.

7. Refund & Return Policy

Because we sell pre-loved books, refunds are limited.

7.1 Refund Window

Customers may request a refund within 24–48 hours of confirmed delivery.

Requests must be sent to:
primebookstoreng@gmail.com

7.2 Eligibility Conditions

Refunds are only considered if:

• The request is made within 48 hours.
• The book is in the exact condition delivered.
• No new damage has occurred.
• A valid reason is provided and approved.

7.3 Valid Grounds

• Wrong book delivered.
• Significant undisclosed damage.
• Missing pages not disclosed.
• Material misrepresentation.
• Duplicate charge due to system error.

7.4 Non-Eligible Grounds

• Change of mind.
• Minor wear consistent with pre-loved books.
• Damage after delivery.
• Requests after 48 hours.

7.5 Inspection & Refund Processing

Returned books will be inspected within 3–5 business days.
Approved refunds are processed within 5–10 business days.

Shipping fees are non-refundable unless the error was ours.

8. Intellectual Property

All website content including:

• Logos
• Brand name
• Images
• Text
• Product descriptions

are the intellectual property of Prime Books NG and may not be reproduced without permission.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access.
• Interfere with website security.
• Submit false refund claims.
• Engage in fraudulent chargebacks.

Violation may result in account termination and legal action.

10. Privacy & Data Protection

Prime Books NG processes personal data to:

• Fulfill orders
• Process payments
• Arrange shipping
• Provide customer support
• Comply with legal obligations

10.1 Nigerian Compliance

We comply with:

• Nigeria Data Protection Act (NDPA) 2023
• Nigeria Data Protection Regulation (NDPR) 2019
• Federal Competition and Consumer Protection Act (FCCPA) 2018

Nigerian users may request access, correction, or deletion of their personal data by emailing:
primebookstoreng@gmail.com

10.2 International Visitors

We also recognize rights under:

• GDPR (European Union/EEA)
• CCPA/CPRA (California)
• LGPD (Brazil)

We do not sell personal data.

11. Cookies

We use cookies for:

• Cart functionality
• Analytics
• Website optimization

By using the website, you consent to cookie usage unless disabled in your browser.

12. Limitation of Liability

To the fullest extent permitted under Nigerian law:

• Prime Books NG is not liable for indirect, incidental, or consequential damages.
• Liability is limited to the purchase price of the book in dispute.
• We are not responsible for courier delays outside our control.

Nothing in these Terms excludes rights guaranteed under applicable consumer protection laws.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including:

• Natural disasters
• Government actions
• Internet outages
• Transportation disruptions

14. Dispute Resolution

Disputes shall first be resolved amicably through written communication.

If unresolved, disputes shall be subject to the jurisdiction of competent courts in Nigeria.

15. Amendments

We may update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

16. Contact Information

For all legal, refund, or privacy inquiries:

Prime Books NG
Email: primebookstoreng@gmail.com